Refund & Cancellation Policy

• Cancel 24 hours or more before the session: full refund.
• Cancel less than 24 hours before: no refund, but you may reschedule once, subject to the guide's availability.
• You miss the session (no-show): no refund.
• The guide cancels or does not join: full refund, or a free rebooking if you prefer.

• Cancel 30 days or more before the start date: full refund, minus any non-refundable deposit shown at booking.
• Cancel 15 to 29 days before: 50% refund.
• Cancel less than 15 days before, or no-show: no refund.
• Osadho cancels or reschedules the retreat: full refund, or a place on the new dates.

Courses, audio sessions and other digital content are available as soon as you buy them, so they are generally non-refundable.

If you request a refund within 7 days of purchase and have used less than 20% of the content, we will refund you in full. We will also refund you if the content is defective or not as described and we cannot fix it.

Email web.osadho@gmail.com with your registered email address, the booking or order details, and the reason for the request. We will reply within 3 business days.

Approved refunds are made to your original payment method through our payment processor, Razorpay, within 5 to 7 business days of approval. Your bank or card issuer may take a few more days to show the credit.

If a payment fails but money is deducted from your account, it is normally reversed automatically within 5 to 7 business days. If it is not, contact us with the transaction details.

We may update this policy; the version on this page with its effective date applies to bookings made after that date. Questions: web.osadho@gmail.com. See also our Terms of Service.